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Privacy Policy

A legal disclaimer

Shellcraftaus (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, services, and products.

1. Information We Collect

We may collect the following types of personal information when you use our services:

  • Contact Information: Name, email address, phone number, shipping address

  • Order Details: Custom designs, product preferences, purchase history

  • Payment Information: Payment method (processed securely via third-party services)

  • Device & Usage Data: IP address, browser type, operating system, and website interactions (for analytics and improvement)

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and ship your orders

  • Provide customer service and support

  • Improve our products, services, and user experience

  • Send order updates, promotions (if you opt in), and important notices

  • Maintain legal and security compliance

3. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties only when necessary to:

  • Process payments securely

  • Deliver products via courier or logistics providers

  • Host and maintain our website and related infrastructure

  • Comply with legal obligations

All third parties are required to respect the confidentiality of your data and act in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart updated

  • Remember your preferences

  • Analyze website traffic and performance

You may choose to disable cookies in your browser settings, though it may affect your site experience.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, or regulatory requirements

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent (e.g., unsubscribe from marketing emails)

To exercise your rights, please contact us at [Insert Contact Email].

7. Security

We take reasonable and appropriate measures to protect your data from loss, misuse, unauthorized access, or disclosure. However, no online system is 100% secure.

8. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our site after updates implies agreement to the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [shellcraft@hogcs.com]
📍 Shellcraftaus – [21 jopling st, north ryde, NSW 2113]

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