Shipping Policy

A legal disclaimer

At Shellcraftaus, we aim to deliver your custom phone cases quickly, safely, and reliably. Below is our current shipping policy for orders placed on our website.

1. Processing Time

All orders are typically processed and dispatched within 1–3 business days after payment is confirmed.
Please note: Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Carrier

We ship all orders via Australia Post, ensuring dependable service across Australia. You will receive a tracking number once your order has been dispatched.

3. Estimated Delivery Times

Standard Shipping (Australia): 2–6 business days
Express Shipping (Australia): 1–3 business days

Please note that shipping times may vary depending on your location and public holidays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your selected delivery method and location. We may offer free shipping promotions from time to time — keep an eye out!

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package via Australia Post.

6. Delivery Issues & Delays

While we do our best to ensure prompt delivery, delays can occasionally occur due to high demand, postal disruptions, or weather events. If your order is significantly delayed, please contact us at [Insert Contact Email] and we’ll assist you as soon as possible.

7. Incorrect Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

8. International Shipping

At this time, we only ship within Australia. We are working to expand our delivery options — stay tuned!

Contact Us

If you have any questions about your delivery or need help tracking your order, feel free to contact us at:
📧 [shellcraft@hogcs.com]